Privacy Policy

BLTMR Restoration Company (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any capacity.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not use our website or services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or service estimate
• Contact us through our website forms
• Schedule an appointment
• Communicate with us via phone, email, or chat
• Sign service agreements or contracts

This information may include:

• Name and contact information (address, phone number, email)
• Property details and damage descriptions
• Insurance information
• Payment information
• Emergency contact details

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Referring website information
• Cookies and similar tracking technologies

Service-Related Information

During the course of providing restoration services, we may collect:

• Property damage assessments and photographs
• Insurance claim documentation
• Work progress reports and completion certificates
• Customer satisfaction feedback

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

• Provide emergency restoration services
• Assess property damage and prepare estimates
• Communicate with you about service appointments
• Process insurance claims and billing
• Maintain service records and warranties

Business Operations

• Improve our website and services
• Respond to customer inquiries and support requests
• Send service updates and appointment reminders
• Conduct quality assurance and training
• Comply with legal and regulatory requirements

Marketing and Communications

• Send promotional materials about our services (with your consent)
• Provide information about seasonal maintenance tips
• Share relevant industry news and updates
• Conduct customer satisfaction surveys

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Insurance claim processing
• Equipment suppliers and subcontractors
• Legal and professional services
• Website hosting and maintenance

Legal Requirements

We may disclose your information when required by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Government investigations
• Protection of our rights and property
• Emergency situations involving safety threats

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity, subject to the same privacy protections.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure storage systems with access controls
• Regular security assessments and updates
• Employee training on data protection procedures
• Physical security measures for our facilities

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

• Request access to your personal information
• Request correction of inaccurate or incomplete data
• Update your contact preferences

Data Portability

• Request a copy of your personal information in a portable format
• Transfer your information to another service provider

Deletion Rights

• Request deletion of your personal information (subject to legal and business requirements)
• Withdraw consent for marketing communications

Opt-Out Options

• Unsubscribe from marketing emails using the link provided
• Disable cookies through your browser settings
• Contact us to opt out of phone or mail communications

To exercise these rights, please contact us using the information provided in the “Contact Us” section.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website usage. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Improve website functionality and performance

You can manage cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child under 13, we will delete it immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice during your next service interaction

The “Last Updated” date at the top of this policy indicates when the most recent changes were made.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

BLTMR Restoration Company
📍 Address: 5805 Oakleaf Ave, Baltimore, MD 21215, United States
📞 Phone: +1 (667) 242 – 8600
📧 Email: privacy@bltmrrestoration.com

Business Hours: 24/7 Emergency Response
Privacy Officer: Open 24 hours

We will respond to your inquiry within 30 days of receipt and work to resolve any concerns you may have about our privacy practices.

This Privacy Policy complies with applicable privacy laws and regulations. For specific legal questions, please consult with a qualified attorney.